Donna is an AI assistant that calls your elderly loved ones as often as you choose. She has warm, natural conversations, delivers reminders, and sends you a summary after every call — so you always know your parent is okay.

Does Donna sound like a robot?

Not at all. Donna uses advanced voice AI that sounds natural and warm. She listens, responds thoughtfully, remembers past conversations, and gets more familiar over time. Most people find her easy and enjoyable to talk to.

What if my parent doesn't pick up?

If your parent doesn't pick up, Donna will notify you in the app that the call was missed. You can redial them on Donna's behalf, and they are also able to call Donna directly. If you don't want notifications for missed calls, you can disable them in the 'Settings' tab under 'Preferences'.

Can I cancel anytime?

Yes, absolutely. There are no contracts or commitments. You can cancel anytime directly from the app.

What does a typical call look like?

Calls typically last 1 to 15 minutes. Donna checks in on how they're feeling, chats about their interests and daily life, delivers any reminders you've set, and wraps up warmly. Afterwards, a summary appears in your app. Some seniors just like to get quick reminders and/or answer Donna so that their family knows they're doing alright – others love to chat for hours a week and find it far more fun than watching TV or just sitting around. There's no right way to use Donna!

How soon can calls start after I download the app?

Within minutes of completing setup. You enter your loved one's name, phone number, interests, and preferred call time — and Donna starts calling on the schedule you choose.

Is my loved one's information kept private?

Absolutely. All personal information is encrypted and never shared with third parties. You can review our full privacy policy at the bottom of this page.

Privacy Policy

1. Introduction

Donna (“Donna,” “we,” “us,” or “our”) is an AI-powered companion calling service that provides scheduled, personalized phone calls to seniors on behalf of their family caregivers. We are operated by Donna, reachable at hello@calldonna.com.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website (calldonna.co), mobile application, phone services, or otherwise interact with us.

AI Disclosure: Calls made through our service are placed by an automated AI system, not a human. By providing a phone number and subscribing to Donna, the caregiver acknowledges this and consents on behalf of the senior to receive AI-generated companion calls.

Healthcare Disclaimer: Donna is not a healthcare provider, medical device, or HIPAA-covered entity. While caregivers may voluntarily share health-related information (such as medication schedules) to improve call personalization, Donna does not provide medical advice, diagnose conditions, or serve as a substitute for professional healthcare services.

2. Information We Collect

2.1 Information You Provide

Caregiver Account Information:

Name and email address
Phone number
Payment information (processed securely by our third-party payment provider; we do not store full card numbers)

Senior / Call Recipient Information:

Name and preferred name
Phone number
Preferred call window and schedule
Interests, hobbies, topics, and personal details shared to personalize calls
Reminders you configure (e.g., medication times, appointments, daily tasks)
Health or lifestyle notes voluntarily provided to improve call quality

2.2 Information Generated Through Use

Call data: records of when calls were placed, duration, and whether calls were answered
Call recordings and transcripts: audio recordings and/or AI-generated transcripts of conversations, used to produce post-call summaries and improve service quality
Post-call summaries: AI-generated summaries of call content delivered to the Subscriber
Usage data: how you interact with our website and mobile application
Device and technical data: IP address, browser type, operating system, and device identifiers

2.3 Preview Phone Line

If you call our preview phone line without an account, we may collect your phone number and call metadata for the duration of the call. Preview call data is automatically deleted within a reasonable period unless you subsequently create an account.

3. How We Use Your Information

Provide the service: Set up, schedule, and deliver AI companion calls
Personalize calls: Customize conversations based on the Call Recipient's interests and history
Generate summaries: Produce post-call summaries and transcripts for the Subscriber
Communicate with you: Send service updates, billing notifications, and account information
Process payments: Charge the applicable subscription fee
Improve the service: Analyze usage patterns, refine conversation quality, and develop new features
Safety and compliance: Monitor for misuse, comply with legal obligations, and resolve disputes
Marketing: Send promotional communications with your consent; you may opt out at any time

4. Call Recordings and Transcripts

Donna may record and/or transcribe calls between the AI assistant and Call Recipients to provide post-call summaries and improve conversation quality. By using the Service, the Subscriber acknowledges and consents to the recording and transcription of calls, and represents that the Call Recipient has been informed.

Recordings and transcripts are accessible only to the Subscriber through the app and to authorized Donna personnel for service operation. Call recordings are retained for a limited period and then automatically deleted. We do not sell, share, or use call recordings or transcripts for advertising purposes.

5. Cookies and Tracking Technologies

Our website and app may use cookies, pixels, and similar tracking technologies to collect usage data, remember preferences, and improve your experience. These may include:

Essential cookies: required for core functionality such as authentication and security
Analytics cookies: help us understand how visitors interact with our website so we can improve it

We do not use cookies for personalized third-party advertising. Most browsers allow you to manage or block cookies through their settings. Disabling certain cookies may affect website functionality.

Do Not Track: Some browsers offer a “Do Not Track” (DNT) setting. We currently do not respond to DNT signals, as there is no industry-standard way to handle them. We will update this policy if a universal standard is adopted.

6. How We Share Your Information

We take your privacy — and especially the privacy of the seniors in your care — seriously. We do not sell, rent, or share Call Recipients' personal data with third parties for advertising, marketing, or any commercial purpose.

6.1 Service Providers

We work with trusted third-party vendors who help us operate the service, including:

Telecommunications providers for call delivery
Cloud infrastructure providers for data hosting and storage
Payment processors for subscription billing
AI service providers for conversation generation and analysis
Authentication providers for secure account access

All service providers are contractually obligated to use your data only to perform services on our behalf. Our AI service providers do not use your personal data or conversation content to train their general-purpose models.

6.2 Legal Requirements

We may disclose information if required by law, court order, subpoena, or governmental authority, or to protect the rights, safety, or property of Donna, our users, or the public.

6.3 Business Transfers

If Donna is acquired by or merged with another company, your information may be transferred as part of that transaction. We will provide notice before any such transfer and give you the opportunity to delete your account.

6.4 With Your Consent

We may share information for any other purpose with your explicit prior consent.

7. Safety and Emergency Disclosures

If during a call the AI detects that a Call Recipient may be in distress or mentions an emergency situation (such as a fall, injury, or immediate danger), Donna may alert the Subscriber or designated emergency contacts. These alerts are intended to support the safety and wellbeing of the Call Recipient and are not a substitute for emergency services. If you believe someone is in immediate danger, call 911.

8. Automated Calls and Consent

The Service uses AI and automated dialing technology to place calls. By subscribing and providing a Call Recipient's phone number, you represent that you have the authority to do so and that the Call Recipient has been informed that calls are AI-generated. You or the Call Recipient may stop calls at any time through the app or by contacting hello@calldonna.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. Our service providers, including cloud hosting, AI, and telecommunications providers, may operate in various jurisdictions. These countries may have data protection laws that differ from the laws of your jurisdiction. By using the Service, you consent to the transfer of your information as described in this policy. We take steps to ensure that your data receives appropriate protection wherever it is processed.

10. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected users as required by applicable law.

11. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy, or as required by law. When you cancel your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required for legal, tax, or compliance purposes.

12. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Receive your data in a portable format
Opt out of marketing communications
Withdraw consent for data processing

To exercise any of these rights, contact us at hello@calldonna.com. We will respond within a reasonable timeframe. We will not discriminate against you for exercising your rights.

California Residents (CCPA/CPRA)

Donna does not sell or share personal information for cross-context behavioral advertising. California residents may request disclosure of the categories of personal information collected, the purposes for collection, and the categories of third parties with whom information is shared.

13. Children's Privacy

Donna is not directed at or intended for use by children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

14. Third-Party Links

Our website or app may contain links to third-party websites or services not operated by Donna. We are not responsible for their privacy practices and encourage you to review their policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and post the revised policy on our website. Where appropriate, we may also notify you by email. Your continued use of Donna after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Donna
Email: hello@calldonna.com
Website: calldonna.co